Help & support
Last updated October 3, 2026
Something wrong, someone bothering you, or an event listed incorrectly? Email us — a real person reads every message, and we aim to reply within 24 hours.
Email support@planitsocialapp.comReport a person or comment
- A comment: tap Report under the comment.
- A person: open their profile, tap the ⋯ menu, then Report @handle and pick a reason.
Every report goes to our moderation inbox and alerts us right away. We review reports and act within 24 hours (removing content or accounts that break the Terms). If it's urgent or involves a threat, email support@planitsocialapp.com as well. If someone is in immediate danger, call 911.
Block someone
Open their profile, tap the ⋯ menu, then Block @handle. You stop seeing each other's profiles, comments and activity, and any friendship is removed. To undo it, go to Friends → Blocked → Unblock.
Delete your account
Go to Account → Settings → Delete account and confirm. Your account and data are deleted from the app; see the Privacy Policy for exactly what is removed and what is kept. You can also email support@planitsocialapp.com and we'll do it for you.
Fix or remove an event listing
Listings come from public sources. If you're the organizer or venue and something is wrong (or you'd like it removed), email support@planitsocialapp.com with the event link.
Account help
- Forgot your password: tap Forgot password? on the sign-in screen.
- Change your password: Account → Settings → Change password.
- Delete your account: Account → Settings → Delete account (see what gets deleted).
- Notifications not arriving on iPhone: add Planit to your Home Screen first (Share → Add to Home Screen), open it from there, then turn on reminders.
- Profile photo won't upload: try a different photo, or a screenshot of it. Very large photos (over 8 MB) aren't supported.
Privacy requests
To get a copy of your data or have it deleted, email support@planitsocialapp.com. See the Privacy Policy.
Policies
Read our Terms of Service and Privacy Policy. This page lives at planitsocialapp.com/support.